really just very tired of dealing with returns and poor customer service these days so i just kept the kennel instead of dealing with the hassle of a return. also just didn’t know if it left the manufacturer in this condition or was damaged during transport. kennel functions great. love the door; very easy to open close with one hand and my kids don’t struggle with it. would have been a 5 star if it arrived in good condition. otherwise seems to be a great kennel and also the insert the dog sits in appears to be pretty solid. i can’t see it being chewed up, but i have a puppy, i’ll be able to test the integrity better if he’s a chewer once he’s grown.
i like the quality of the crate it worked well when i was traveling with my cats. the crates are big enough if you need to put litter box. i like the size that i got i wasn’t too big or too small. super sturdy and can be stored easily as it collapses and can you placed under the bed.
was a great size only problem is it doesn’t slide out from the bottom the tray and i didn’t realize that when i ordered it otherwise i would’ve never ordered it it
the crate is good, very spacious for my 2 small dogs but the box looked like someone ordered it and returned it so i received the same box re taped and with some holes and the item itself has scratches and it is peeled.also it didn’t come w the divider , in the description says : double door w divider but nothing , no divider.i won’t be returning bc i don’t like to return stuff but next time make sure to check or at least change the packaging . otherwise crate it’s okay.
this is a great add on for my new wild child (4.5 month lab) but the speaker doesn't work well. sounds like it is blown.can not return because i can not go another day without something.the 6 mth lab has one and it works great. can't have one with it and not the other. wish a replacement would be sent then the return sent back, then i wouldn't have to do without one........
first it was bent and i got my fingers stuck in the wires when i was putting it together. i was in pain for a week this is dangerous for my dog she could get her paws stuck so no i'm throwing it away
it is poorly designed as far as unpacking. it arrived clipped into itself near impossible to open into a crate alone.they really thought ahead and put the directions at the base of the dog crate so they’re completely useless until you figure it out for yourself.it was also bent in places before unboxing due to it being poorly handled until it reached my door. the box has holes and has been dropped from a good distance. the entire bottom is caved it.mine also received further permanent bending due to the poorly designed clip system that is near impossible to undue alone. if my brother didn’t purchase this for me i’d have returned it for another brand. i guess if i had 2-3 people to assemble it might not have taken me over an hour after getting trapped with in it upon trying to assemble.after assembled it’s fairly sturdy for puppies anyways. i’m sure if i had a larger dog, they’d have popped of the end and made the great escape. it’s not held together well other then those clips. there’s not good latching on the ends to prevent a dog from escaping, and disassembling it. if i tried to force through the side it would be easy. like easy for a small to medium dog to break free.it’s also fairly large(got the largest size).
this is a poorly made crate.the closure is plastic.if you do not open it up exactly evenly, the top and the bottom do not open at the same time to release the doors.the way it is packaged, creates the item to have metal to metal where before even use.i would not recommend this product.
it's ok as long as you keep tray secured, but tray stains and the marks can't be cleaned. the bottom uses a different material than sides so if you don't lock the tray in place pets can get through easily out of the 6 inch gaps. the bottom holes are very large. clips that allows it to be foldable are made of plastic. also lock on the door could be better. it pivots side to side as it opens and closes so you have to make sure all three tabs go behind slots or pets can force their way out. i've tried multiple cleaners to clean bottom but didn't have any luck.
the spacing of the wire openings is a hazard for puppies. the first week with our 9-week old puppy, she got her jaw stuck between the bars. i had to bend the metal bars to get her out. it was very traumatic for her and for us.thus happened very quickly and under supervision. an internet search showed this is not uncommon for this type of crate. we were lucky, too, since the putcome could've been much, much worse. this crate really should not be marketed for puppies.two stars, and not one, since it will probably be safe for her as an adult.
i bought this right before i moved to allow my pets to sit separate.the doors are not on the ends! one must attach to the side door, rendering the door useless! which means there’s not even a way to get a pet in and out of one of the components!useless! why would it be designed this way?!there need to be two end doors!i want a second door end piece. where can i find one??
the written instructions are in microprint, so get a 15 or 16 year old to read them. second, there are drawn pictures of how to put it together, but only after every known language . they are conveniently placed at the back of the manual, which is inside the cage, and hard to access.
this is a complaint about amazon not the product itself. this is the second crate to keep at a different house they are a good value for the money and hold up well. amazon is the issue.. first the crate was clearly damaged and it was delivered anyway, secondly when i call to report it they don’t have an actual person to talk to and don’t give you the option until the very end. to top it off i have to wait another 4 days for a new one to be delivered and take the damaged one that they delivered to one of their drop off points instead of them just picking it up.
退货麻烦
客户服务
收货状况
产品状况
尺寸偏好
存储便利性
滑动问题
描述误解
地板耐用性
空间充足性
维护性
轻型
通用性
包装刮伤
包装有洞
缺少隔板
笼子物理损坏
安全问题
扬声器问题
退货政策不便
与同类产品比较
尺寸过小
产品弯曲
手指卡住
潜在危险
丢弃
包装拆解设计差
说明书位置不合理
运输过程中处理不当
运输过程中受损
扣件系统设计差
稳定性和耐用性差
尺寸
笼子有凹痕
做工差
塑料闭合
不均匀开启
金属对金属包装
不推荐
污渍问题
宠物逃脱
底部材质问题
底部孔洞过大
折叠扣件材质
门锁问题
转动问题
多次尝试清洁无果
铁丝隐患
幼犬卡住
营销问题
门位置错误
进出受限
设计缺陷
缺少部件
说明文字过小
手册布局混乱
手册难以获取
尺码错误
不同款式
重新下单问题
组装困难
体力消耗大
损坏的交付
低效的客户服务
复杂的退货流程