trying to find a way to contact seller. this was a gift given to our 1yr old and this evening as he started the ride it the wheel fell off. trying to find a way to replace this because no amount of placing the wheel back onto the axel has solved the issue. it's been great up until now and he loves it so much. downside is this happened 4 months into using it :(
my son loved this bike so much. one day he was riding it normally and the back wheels fell off. we immediately took it and tried to fix it but found the actual plastic snapped. my son is 19 months old and 27 pounds. the plastic should not have snapped. i have tried contacting the company with no response. we are disappointed.
edit: let me make this clear! this is a beautifully made bike- ease of assembly, and it looked well made. i do not appreciate the several emails i received from the company and financial incentives to change my mind.the product is probably very good. but enough already! this is why i have decreased my online purchases, no matter how tempting. can’t believe the reviews. especially, when a company or amazon offers financial incentive to give a particular rating.support this company! i encountered no difficulty in returning the bike. but, i stand by my earlier review below:12 month old granddaughter had no interest in this bike. she would rather scoot. at 15 months she was slowly and unsteadily running. so, can’t see how this works for any toddler beyond a year old.
my son adored this bike. however, he was riding it fairly fast and the back wheel just came off and caused him to crash. so disappointed and hoping to hear from customer service.
客户服务
客服无响应
客户服务
客户服务
客户服务