this was great the first few times i used it. but after a few uses, suddenly it stopped working. when i try to print something i get a “no tape” error message, even though i have checked that the tape is loaded correctly many times. the light that indicates “printing” keeps blinking, no matter how many times i turn off/on, disconnect/reconnect, reload the tape, etc. there isn’t good trouble shooting info in the manual or on the app, so i have to wait up to a few days to hear from their customer service.
i bought this at the recommendation of a friend. i can't make it work. i suspect there is something wrong with this one because the label tape doesn't move and it only prints a little bit. i tried asking for help, but support is silent.
after originally giving this label printer a one star review for various issues i did not like, the seller quickly refunded me the purchase price. you don't see customer service like that much anymore.
spent too much time trying to get device connected to bluetooth. my iphone said, device not supported i researched other customers issues to see how they resolved it. turn on location services was one suggestion. did that. didn't work. reached out to customer service through app and waited 24 hours to get response. i tried their suggestion. didn't work. shouldn't be this hard so am returning.
it keeps telling me there is no tape in it, but there is. very annoying, it also wastes a lot of tape! i have my phone bluetooth directly connected to my supvan e10 and it still won't print and it's right in front of it.i would return it if i could, but i missed my window of opportunity, so i guess i'm stuck with it.
received this label maker very quickly. followed instructions for downloading the app but it said not available in your country. i reached out to customer service and was asked one question and then that was it. did not want to wait a couple more days for an answer so returned and going to purchase another one different brand.
i have had trouble with this printer from the start. it had difficulty recognizing that the tape was inserted even though it was and yes it was positioned the right way. i have only used it 4 times and always had trouble with it and now it does not print at all and keeps saying there is no tape. am waiting for the seller to get back with me for a replacement.
updating my review after one year. the printer stopped working after 14 months. i didn’t even finish the paper roll that came with the machine. it’s just out of the warranty. very disappointed.—————————————————i love this product. i use this to label glass/plastic/metal jars, wires. easy to setup and connect from phone app. print clearly and stick to any surface i used so far. not sure how long this will last. so far, i don’t see any thing bad.
super upset, i paid for this brand new device and made 10 labels perfectly for my salon. i kept the device in my cabinet for a month and i pulled it out to make more labels and the printer no longer prints. i charged the device to see if it needed a new battery and nope, still not printing. i reached out for help via the app an nobody replies. i am no longer able to return this item due to the date of purchase. so bummed now i need to buy a new label maker from another maker.
purchased this item on 2/16/2024. printed fine when it worked. after 4 months of use, the machine stopped working. kept giving me a “no paper” error. replaced the roll of tape in the machine with a new supvan label maker tape. still did not work. reached out to the company for relief. no response received. i would stay away from this product. value for the money is .
this has never worked, not even once. it’s all charged up and i’ve followed the instructions in the app. multiple attempts to reach the company have gone unanswered. zero stars.
good customer service just a bad product got a complete refund easily..i rarely write negative reviews but i will make an exception for this label maker. for the price and sophistication i expected it to work simpler. no real instructions ...so complicated no keyboard it's like they took something so simple and straight forward and went way out of their way to make it 2000 times harder to do. omg. i would return it but i don't want to waste anymore time aggravation and money to do it. pick another brand do yourself a favor. just awful!
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