so disappointing! i hand wash these and don't microwave them. yet after less than a week, one of the large containers had a big crack. within a month, a small one had hairline fractures up the side.they're nice because they stack well, the lids clip on tightly, and they're lightweight, but since they break almost immediately i do not recommend them.i tried to get a warranty claim but the company will not contact me back despite the fact i showed photos of the damage.
after one use, a hinge broke on a lid. i'd like to just purchase a replacement lid but they don't exist. rubbermaid notes their warranty page and sends you to complete a form. i did so and have not heard a word back - no way to reach a human via phone, very frustrating that they claim a 1 year warranty but there's no way to reach them. i'd prefer not to send the item back (would require packaging it back up).
the containers arrived earlier than expected, but unfortunately the box was missing four bottoms of the smallest containers. i am waiting on a response from rubbermaid. unfortunately, rubbermaid was unable to help because it was a 3rd party distributor. rubbermaid tried their best and the woman i spoke with was very kind. i decided to send them back to amazon. as i was packing them back in the box i found a label that read package failed auto check weight so someone knew something was missing in the box. be aware of who is shipping your product.
i like the containers' design and look, but one of my lids cracked. i use these containers very lightly, take very good care with them, and have only had them for six (6) months. so, was surprised when i discovered the crack in one of the lids. i messaged the manufacture and received no response.i would not buy again. for the price i expected better customer service and a more durable product.
really upsetting … before i rant i would like to say i love rubbermaid products and use them on a daily. but it’s upsetting when you pay for an item and so t receive what you pay for. missing one of the containers lids from my purchase. it’s unfortunate that i can’t get a refund without sending the whole package back. especially when you had use for them right away.
i wanted to invest in good containers as i tend to buy cheap ones in a large quality only for them to stain and warp and have to buy more. i spent a ton of time researching and reading reviews and thought these containers were the ones. nope! gave my husband one to take to work for lunch and he placed it on the microwave for 1 minute and 45 seconds to reheat a very large portion of food. it melted and warped instantly. i reached out to rubbermaid who was beyond useless. they told me they have a 120 day guarantee but i voided this by reheating my meal for over 30 seconds. the containers are only microwave safe for 30 seconds after that they are no longer safe. they have speciality lids to prevent splatter and steam food but all this is happening in 30 seconds? get out. no where can i find the information they are no longer microwave safe after 30 seconds or else i would have never bought them. do not waste your money! absolutely horrible customer service that took weeks to answer, i’m guessing to ride out the 120 day guarantee and closed my case and then reopened it to tell me they wouldn’t help me. beyond annoyed. will never buy rubbermaid anything again.
i bought this set as a wedding gift for my son.the containers worked great, but after basic wear and tear, they soon started to crack. most of them are cracked and no longer air- or liquid-tight. i have requested a refund or replacement set but have not heard back from rubbermaid as of yet. i will change my review once i hear back.i have been a rubbermaid customer for decades, and this is the first time i have ever had a problem with their products.
i've had two of these containers for 20 years with no issue (the largest size), so i decided to replace all my containers with rubbermaid brilliance. big mistake. not sure what changed, but they cracked and broke within a few weeks of just using in the microwave and dishwasher as advertised. i'm trying to sort out with rubbermaid due to the warranty, but it'll cost me more time than i think is worth it -- these appear to be trash now.
at the start these were amazing containers, i bought several sets and was very satisfied with them. they are supposed to be dishwasher and microwave safe and are most importantly supposed to have a lifetime warranty as described by amazon. after about a year i started to notice the cracks and splits on the pictures shown. i finally called rubbermaid and spoke with a very rude representative who not only told me that there is no such thing as a “lifetime warranty” she told me that purchasing rubbermaid from amazon is the equivalent from purchasing from ebay….who knows what you’re getting. she said that up until this year there existed a one year warranty from date of purchase but as of this year, 2024 that has gone down to 120 days….a fraction of what their “real” warranty is. as expensive as these are, if they aren’t going g to hold up to the as advertised “microwave and dishwasher safe” why would you even bother? i am severely disappointed as i really liked these containers but if they are falsely advertised whether that be amazon’s or rubbermaid’s fault then what’s the point in spending the extra money when inevitably they’ll fall apart?
bought these 9 months ago. within the first week of use, one cracked when i put it in the microwave to heat up my lunch for a couple minutes. rubbermaid replaced it but told me they should only be microwaved for 30-seconds or less. so, basically useless. since then i have cracked a couple lids and bottoms from everyday use. they seal exceptionally well, so i rated an extra star, but if you’re storing a dry food, the tops can be difficult to remove and i’ve cracked one doing that. very disappointing product, and i will not be buying from rubbermaid again for food storage. i should have just bought tupperware and been done with it. :/
after some use, the seals on the lids have pulled away from the plastic and they leak terribly. i contacted the manufacturer about the “leak proof” guarantee, but never got a response.
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