this was good until it wasn't.had it for 4 months then it stopped making ice.says add water when its full of water.cleaned it out, and everything.i reached out to euhomy customer serivce via email. got 1 reply back and after i sent them a email. sent them a video, and photos as they requested, and got nothing back.phone number to contact them no one even answers.i should have spent a little more money and got a known brand, to save the trouble of having to deal with this.
i bought this ice maker for the compact size, ease of use, portability and value. unfortunately, i should have spent a little more to get a product that functions properly! the first time i tried it, the machine made ice beautifully, using up the entire reservoir of water. after that, it was all downhill. once the water level drops to about 1/3 full, the add water light comes on and ice production stops. it will begin working again if i add water, but once the water drops to 1/3 full, no ice. i contacted euhomy and they suggested unplugging it for 2 hours. i left it unplugged overnight, but the same issue arose the next day. i returned the ice maker to amazon. disappointing.
i purchased one previously and it suddenly quit making ice after almost 6 months. i didn’t have the box, so i threw it away. i bought another one and after 2.5 months. it died too, i was able to get with customer service for a refund/return.lousy product.
received this as a gift, worked great for a few weeks then quit working. sent the manufacturer the videos they requested. 6 weeks later they respond that it's the self cleaning function being activated when 1 video clearly is just the machine being turned on and nothing working.
the machine appears well made and simple to use, but if you are expecting ice cubes, this is not the maker for you. the machine produces small, hollow, tube-shaped ice. a call to euhomy customer service to explain why the machine does not produce ice cubes (as stated in machine instructions) produced a prompt thank you, but no further explanation.
purchased and worked great till around day 45. still runs but will not get cold or make ice. called support and waited on hold 30 minutes. only to be hung up on. i have done all of the troubleshooting to no avail. amazon says it’s past the 30 days and therefore it’s a manufacturer issue. best i can do is write this review to let others know of my experience. i’ll eat the $85 loss
worked great for a few months then water pump broke wanted to order a new pump they were out of stock had to wait 5 months for new part they would not replace ice maker they ended up giving me a partial refund which was bs china junk do not buy
this looked like a nice machine. never worked out of the box and tried a few extra things besides religiously following instructions. amazon didn’t even dispute issue which means it’s a known defeat, immediately refunded.
this ice maker started out a dream come true. but less than a yr later this is what happend. i reached out to the company they gave me trouble shooting tips. but informed me bc i didn't purchase from them directly they can't be of service. i was recommending this product to other coworkers but i can't do that now in good conscience. i liked that it made ice so quickly. but after about 5 months it started acting differently. and that's with me following the directions in the manual and light use. the more expensive ice maker may be the better choice then to buy one of these every 5-6 months .
worked well for 1 year and then 6 weeks after the 1 year warranty it stopped working and just cycles the water tray back and forth without pumping water to make ice. customer service was very responsive and said the pump went bad but won't warranty a replacement.
this machine does the bare minimum. it makes ice very quickly,. it's easy to use. it self cleans. if you're okay with minimal features then by all means get it.the ice is never dry, so if you put it in the freezer you'll end up with a giant ice block you need to break up.it doesn't have a sound notification when it is low on water or when the ice is full, so it will sit in there melting.the container isn't chilled.the first few batches of ice aren't very frozen. you have to add very cold water.
i know these icemakers can be touchy. i’ve had a few different ones in my life. this one, in particular, didn’t work right, as it continued to make ice even after it was full. i had to return it. the seller was very communicative and offered compensation to get the sensor fixed, but i had already returned it.
1 month laster quit working. reviews say it's just not me. 80 dollars for nothing. thing should not be allowed to be listed. stealing people's money, that's all they are doing. these people are nothing but thieves !!!! they tell me yes you have a broken machine but we dont care ! don't buy from this company. they don't care if your item works or not, just as long as the money is in their pocket !!!!
seemed to work ok for about a year. then just at almost 14 months, it started getting out of sync and finally won't hold the water tray up to make cubes. seems the drive mechanism is friction based instead of gear based, so it wears out. it's just out of the 1-year warranty. manufacturer not helpful for replacement parts. i purchased the name brand one (that this seems copied from) with an extended warranty for less cost and is gear driven, has an automatic water level sensor, and 2 cube sizes. this one, once it gets low, you have to push start again after refilling.
i’ve basket broke within the first week of using it. messaged the company for a replacement and they said it would be $30… 37.5% of the entire cost of the product for a cheaply made component. beware.
purchased the ice maker and it didn’t last long. it went out the next year. i contacted the company and they emailed me back as if they were going to help and then they ghosted me. not worth it y’all!!
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