this was good until it wasn't.had it for 4 months then it stopped making ice.says add water when its full of water.cleaned it out, and everything.i reached out to euhomy customer serivce via email. got 1 reply back and after i sent them a email. sent them a video, and photos as they requested, and got nothing back.phone number to contact them no one even answers.i should have spent a little more money and got a known brand, to save the trouble of having to deal with this.
received this as a gift, worked great for a few weeks then quit working. sent the manufacturer the videos they requested. 6 weeks later they respond that it's the self cleaning function being activated when 1 video clearly is just the machine being turned on and nothing working.
i purchased one previously and it suddenly quit making ice after almost 6 months. i didn’t have the box, so i threw it away. i bought another one and after 2.5 months. it died too, i was able to get with customer service for a refund/return.lousy product.
i liked the ice maker but it quit working after 3 weeks. the customer service was responsive willing to make it right send me another one free of charge. unfortunately, i got impatient returned to amazon for a refund first. wish i would have waited. i felt like this company showed great customer service.
the machine appears well made and simple to use, but if you are expecting ice cubes, this is not the maker for you. the machine produces small, hollow, tube-shaped ice. a call to euhomy customer service to explain why the machine does not produce ice cubes (as stated in machine instructions) produced a prompt thank you, but no further explanation.
purchased and worked great till around day 45. still runs but will not get cold or make ice. called support and waited on hold 30 minutes. only to be hung up on. i have done all of the troubleshooting to no avail. amazon says it’s past the 30 days and therefore it’s a manufacturer issue. best i can do is write this review to let others know of my experience. i’ll eat the $85 loss
worked great for a few months then water pump broke wanted to order a new pump they were out of stock had to wait 5 months for new part they would not replace ice maker they ended up giving me a partial refund which was bs china junk do not buy
this looked like a nice machine. never worked out of the box and tried a few extra things besides religiously following instructions. amazon didn’t even dispute issue which means it’s a known defeat, immediately refunded.
i know these icemakers can be touchy. i’ve had a few different ones in my life. this one, in particular, didn’t work right, as it continued to make ice even after it was full. i had to return it. the seller was very communicative and offered compensation to get the sensor fixed, but i had already returned it.
i've run this on zerowater from the beginning and have a never had any clear ice cubes! there's something wrong with this ice maker! idk what it is! it took all of 2 weeks for it to conk out! the craziness is that i ran the clean cycle before i made ice in it! i was hoping for clear ice because i used purified water, but that wasn't the case!don't waste your money! i'm still waiting for my refund!
purchased the ice maker and it didn’t last long. it went out the next year. i contacted the company and they emailed me back as if they were going to help and then they ghosted me. not worth it y’all!!
got this in feb tried it out and it worked great. put it up and now its getting hot in the day and ice would be a welcome addition to our drinks however this thing only worked for about a month... now all it does is say its out of water... ive added water, tried to clean it, as it will pump water 3 times then say its out... ive tried cleaning it with vinegar in the water, just by emptying it, adding some water and vinegar and turning it on and off to allow the awesome 3 pumps for it to say its out of water... contacted the seller and have never heard back... i guess if your only needing ice for a month it would be great!
this ice maker started out a dream come true. but less than a yr later this is what happend. i reached out to the company they gave me trouble shooting tips. but informed me bc i didn't purchase from them directly they can't be of service. i was recommending this product to other coworkers but i can't do that now in good conscience. i liked that it made ice so quickly. but after about 5 months it started acting differently. and that's with me following the directions in the manual and light use. the more expensive ice maker may be the better choice then to buy one of these every 5-6 months .
the first day, this ice maker worked as advertised. it was great. since then, i am lucky to get one cycle of cubes. i have turned off/on and unplugged/plugged the appliance and still doesn’t work. big purchase mistake! this is my first negative review after purchasing hundreds and hundreds of items.
does not keep the ice cold very long even while you’re making more. the ice melts before i even get it in the freezer. not at all happy. would never recommend anyone to buy it.
this machine does the bare minimum. it makes ice very quickly,. it's easy to use. it self cleans. if you're okay with minimal features then by all means get it.the ice is never dry, so if you put it in the freezer you'll end up with a giant ice block you need to break up.it doesn't have a sound notification when it is low on water or when the ice is full, so it will sit in there melting.the container isn't chilled.the first few batches of ice aren't very frozen. you have to add very cold water.
1 month laster quit working. reviews say it's just not me. 80 dollars for nothing. thing should not be allowed to be listed. stealing people's money, that's all they are doing. these people are nothing but thieves !!!! they tell me yes you have a broken machine but we dont care ! don't buy from this company. they don't care if your item works or not, just as long as the money is in their pocket !!!!
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