this tea is very disappointing. it leaves are cut irregularly and in very large leaves. the flavor is very poor. i would never again buy tea from this company. is there a way to credit my account?

the size, initial scent and look of the cake looked great! i wanted to buy my first taste of chinese red tea using a gift card for amazon. i got everything for a traditional chinese tea experience. however, when i initially went to break off a piece, the cake was dense. i know these were packed but i practically had to hammer a piece off, and not only that the leaves all broke off into smaller flakes and pieces which already confused me since i know a cake should be packed but not flaking off ( i had researched what a good cake should be like before hand )i at first thought maybe it was just how i broke it off? unfortunately as i did my first wash steep, and proceeded to take a good sniff test of the tea. the scent gave off a heavy fishy aroma. and not only that the tea was extremely dark even on the first wash.i've tried chinese rolled and roasted tea before in actual tea houses and shops in san francisco. and i was very surprised how dense and unpleasant the smell that came from it was. i tried doing a few more pours, swallowing what i could from the first couple steeps hoping it would taste better... but it didn't.i know how good chinese quality tea should taste and this cake was extremely flaky ( creating a dark water quality. the picture i included is only the second/third steep and i couldn't see the white bottom of the cup ), fishy scented and bitter with a sort of odd after taste. i couldn't finish the last couple of cups i know i could have gotten from the few grams i chipped off.i knew i was taking a risk not ordering from a team shop near me or at least going in store to buy a cake i can examine myself. but the fact i spent $20+ dollars on 350 grams that i am now reluctant to drink and now can't return i am just overall unsatisfied...packaged well but horrible taste, scent and color. i know how low quality tea tastes and unfortunately even though i had high hopes for this cake with so many good reviews... gotta say can't recommend..edit :fortunately the seller did acknowledge the situation and messaged me for a refund personally which i appreciate. i might reconsider buying from them again but might just get a green tea or something else besides a cake. poor storage or packing of a cake could lead to the dense fishy scent and taste. so overall the quality of the batch could have been bad. i appreciate the refund and have changed from 1 star to three in good spirits of the situation

smells like rotten fish, i won't even taste it. also there is no way to return and this company doesn't have any customer service email or number to get help from them so if you order and get bad tea then you're out of luck.

bought premium green tea loose leaf 16 ounce (454g). it does not taste good. i should have returned it. will not buy anymore.