i never opened the product when i received my new laptop, i realized that the laptop sleeve was too small. i followed all instructions for returning, which were rather simple and easy to follow although a 30 mile trip was required. the package was received by vandel and i was told i would receive a refund credit within 4 -5 business days. that was november 4th. after several emails i have still not received the refund as promised although they received the unopened product on november 4. i would not purchase anything from vandel who referred me to amazon who, like vandel has failed to respond to my request for assistance!
退款延迟
客服响应慢