great product but very slow delivery. i was expecting it on friday i didn't get to it until late sunday.

packaging arrived open and wet, and someones old chip clip inside. i would say this is an obviously returned item which was not checked before sent back out but this company does not accept returns. other than that, the package with the tea inside seems unopened and fine so i'll still try out the green tea.important to note that this was not the fault of the delivery driver, as this item arrived with another order from amazon, which was dry and intact.wouldn't order from this place again. should have guessed not to order from a place that doesn't allow returns...

the size, initial scent and look of the cake looked great! i wanted to buy my first taste of chinese red tea using a gift card for amazon. i got everything for a traditional chinese tea experience. however, when i initially went to break off a piece, the cake was dense. i know these were packed but i practically had to hammer a piece off, and not only that the leaves all broke off into smaller flakes and pieces which already confused me since i know a cake should be packed but not flaking off ( i had researched what a good cake should be like before hand )i at first thought maybe it was just how i broke it off? unfortunately as i did my first wash steep, and proceeded to take a good sniff test of the tea. the scent gave off a heavy fishy aroma. and not only that the tea was extremely dark even on the first wash.i've tried chinese rolled and roasted tea before in actual tea houses and shops in san francisco. and i was very surprised how dense and unpleasant the smell that came from it was. i tried doing a few more pours, swallowing what i could from the first couple steeps hoping it would taste better... but it didn't.i know how good chinese quality tea should taste and this cake was extremely flaky ( creating a dark water quality. the picture i included is only the second/third steep and i couldn't see the white bottom of the cup ), fishy scented and bitter with a sort of odd after taste. i couldn't finish the last couple of cups i know i could have gotten from the few grams i chipped off.i knew i was taking a risk not ordering from a team shop near me or at least going in store to buy a cake i can examine myself. but the fact i spent $20+ dollars on 350 grams that i am now reluctant to drink and now can't return i am just overall unsatisfied...packaged well but horrible taste, scent and color. i know how low quality tea tastes and unfortunately even though i had high hopes for this cake with so many good reviews... gotta say can't recommend..edit :fortunately the seller did acknowledge the situation and messaged me for a refund personally which i appreciate. i might reconsider buying from them again but might just get a green tea or something else besides a cake. poor storage or packing of a cake could lead to the dense fishy scent and taste. so overall the quality of the batch could have been bad. i appreciate the refund and have changed from 1 star to three in good spirits of the situation

sent in a bubble pack, tea caddy was crushed, this type of item should only be sent in a box. the disappointment here is this item can not be replaced.

i normally hate reviews that complain about the shipping... but this bag of tea came in a box and the bag had burst open in the box so the box was filled with tea. i think this should be shipped with a protective bag around it or?? anyway did not get to taste cause not using tea that's been rolling around a box with other items. also tea did not seem very fresh as it seems like it was sealed closed badly the little bit of tea left in the back essentially disintegrated into dust when pulled out!

friend had reccomended this but it came in a different package and tasted horrible, not at all like what i had had at their place. worst part is they will not let me return the second bag (unopened) i bought as i had loved the initial taste so much...