the crate is good, very spacious for my 2 small dogs but the box looked like someone ordered it and returned it so i received the same box re taped and with some holes and the item itself has scratches and it is peeled.also it didn’t come w the divider , in the description says : double door w divider but nothing , no divider.i won’t be returning bc i don’t like to return stuff but next time make sure to check or at least change the packaging . otherwise crate it’s okay.
i bought this right before i moved to allow my pets to sit separate.the doors are not on the ends! one must attach to the side door, rendering the door useless! which means there’s not even a way to get a pet in and out of one of the components!useless! why would it be designed this way?!there need to be two end doors!i want a second door end piece. where can i find one??
one corner of the crate was missing the soldered on hooks to hold the corner together. my dog could have easily pushed his head through the corner and gotten trapped.
do not buy!! the bottom tray was missing and the divider was too small. they won’t send replacement parts, so you have to just send back the crate and our nearest return center is an hour away, so a huge waste of money!!
this crate came to me clearly already used and with no plastic tray. other than that it was good. it was the right size and easy to assemble. so disappointed. i needed it this weekend. now i have to return it.
i am fostering a small (57 lbs) german shepherd. pretty skinny. has heartworm, and after treatment we were to keep her in a crate to limit her activity. she'd shown not a lot of aversion to the crate, but she does hate being left alone, and our assumption that she'd settle down as she had in the past proved to be mistaken. she was able to bend and twist the crate and get out. i think that means the crate isn't sufficiently sturdy, but i was glad it was as pliable as it was when i was trying to set it up, as the hooks meant to hold it in place once upright were holding it together in the folded position, and it required grips and pliers to get the pieces apart to begin with. however, the pieces remained straight and were not the same pieces as the ones the dog bent (see photo). all in all, i feel like i totally wasted my money on this.
missing the divider which was the whole reason of getting the crate and i can't get the divider sent to me. i'd have to return the whole thing and get a new one which is inconvenient
not bad to fold, good size but missing divider. only option from amazon is to return the whole thing for the gamble that next one has all required parts. need it for my dog now, can't return it. would be happy if i could just get the divider part sent here, but not an option from the helpful ai chatbot.
i received this is a large box with an amazon basics pamphlet. one page was in english. but is had no assembly instructions, just safety instructions, warnings, disposal instruction, cleaning instructions, specifications. feedback and help included an amazon phone number, which i called. it was customer service, who knew nothing about it. they contacted amazon basics and promised the'd call me back within 2-3 hours. but it's been 3 days now and no one ever called me back. so much for instructions on how to assemble the folded metal cage from china. no help whatsoever! i couldn't do it. something was also bet, two clamps, so i couldn't unfold it. i got a screwdriver, which my friend over the phone took a gues without seeing it. somehow, with her help on the phone we assembled it. don't know if it's right. there was an extra panel and a handle which i couldn't figure out where they go. any ideas? amazon basics didn't ever bother to return the call from the phone number listed in the pamphet for help. tough luck, let the buyer beware.
easy to assemble, sturdy, what i was looking for. however, i ordered this crate for my goldendoodle pup that i just brought home today. was disappointed to see this crate was missing the divider it stated it would come with. definitely need the divider as she is small now but will grow quickly. inconvenient that i will have to be returning this product and ordering something else.
缺少隔板
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缺少塑料托盘
缺失说明
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缺失底托
缺失零件
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缺失组装指南
缺失零件
缺配件
丢失零件
缺失隔板