this is the second ice maker i've had; the original one stopped making ice after several months, and this is the machine they replaced it with. i am extremely vigilant with the care and cleaning of this ice maker. i use the self-cleaning option once a week, and every six weeks, i run the self-cleaning cycle with a mild vinegar and water solution as per the company's recommendation (allowing 2-3 full cycles of ice making and discarding the ice before use). i only use filtered water and ensure proper ventilation on all sides.despite my diligent maintenance, i was shocked to wake up this past weekend to find the ice covered in black chunks of debris. the water reservoir was filled with black particles and dirt-like substances. the sides where the water flows were coated in a brown, scum-like substance, and it appears that a piece within the mechanism is rusting and leaking rust water, which is likely contributing to these issues.in the images, you can see that i removed the small filter piece in the bottom corner, and dirt and grime particles were present inside that waterway as well. i have no idea how this could have happened so quickly. when i contacted the company, they told me the warranty only covers from the original purchase date, despite the replacement machine being used for a shorter period. i understand that this policy might apply in typical situations, but when it comes to the health of your customers, it should be a priority.the company also instructed me to take apart the machine and open the side panel to check for mold or scale buildup in the water pipe. if this is a known issue, why aren't there instructions included in the cleaning and maintenance guide to help customers avoid reaching this point? additionally, it seems unwise to instruct customers to take apart electronics, especially those that contain water.no matter how much i clean this machine, i can never use it again because i am disgusted by this experience. since they won't give me a refund or replacement, i bought a new ice maker from costco.at least costco understands the importance of customer satisfaction and the potential health risks. they offer a hassle-free return policy, so if anything happens with my new frigidaire self-cleaning bullet ice maker, which was $79.99, costco will take it back with no questions asked. they value their customers and understand that the health, safety, and satisfaction of their customers are the top priorities. also, frigidaire is a trusted appliance company.
we love this ice machine, we have had it almost a year but the mold growth is crazy and gross. i clean it regularly and still there’s mold. i saw someone use vinegar water and a cloth so i’m going to try that but definitely disappointed in the design and not being able to clean it easily or take it apart.
warning: cleaning mode doesn't really work. it's very difficult to effectively clean this unit by hand too. within 3 months, it got gray chunks of bacteria build up despite using filtered water. cleaned it thoroughly with white vinegar. the bacteria came back within weeks. i got very sick and needed antibiotics. avoid.
it worked great at first, and about 6 months into owning it, it would often stop producing ice and claim there was no water in it when it was up to the line. after resetting it, it would work for a couple weeks, then do it again. also, it grew mold in places that were hard to clean, the self cleaning mode doesn't work. in the past 6 months it has now completely stopped working. i'll be buying a machine from a different company now.
my roommates and i purchased this for our college apartment. it worked for a little over a year before the inner fan stopped working, casuing it to stop producing ice. mold grows quickly inside, so you must clean it every 1-2 weeks or so. it is very difficult to clean the back part that creates the ice, and the self-cleaning cycle does not effectively clean it. this is worth it if you only need it for a short time, but definitely invest in something better if you want this long-term!
发霉
霉菌或水垢堆积
发霉
细菌积聚
霉菌生长
易长霉